Microsoft Corporation announced the addition of new Social Insights to the cloud-based Microsoft Dynamics CRM Online service. Microsoft also announced the availability at the end of October of a new set of industry-focused business process templates as part of the new Microsoft Dynamics CRM release, delivering customers step-by-step process guidelines designed to improve performance in specific industries.

Management Reporter 2012 has replaced FRx as the reporting tool for Dynamics GP and while Management Reporter used to be an expensive purchase, it is now included in the cost of Dynamics GP 2013 and offers an unlimited number of users.

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